RTO Compliance Tips

Regular updates to help you to grow your RTO Business and meet the RTO compliance.

Business Planning – holding yourself accountable for your RTOs success

RTO Business planning is an important aspect for all Registered Training Organisations. Surprisingly over the years I often see little of it being done.

Business planning will guide a start-up operation of the RTO for the initial three years. It also enables you to demonstrate over the ensuing years how the RTO plans to manage itself to be able to deliver its courses. The information could include planned projects, budgeting, work roles and responsibilities.

Obviously most of the detail will relate to the immediate 12 months. One thing I try to encourage is to write the plan and refer back to it regularly throughout the year. An RTO who commences applying its management arrangements and milestones that are recorded in the business plan will ensure it is on track. Make your Business Plan real!

Business planning includes all sorts of information such as planned projects, budgeting, work roles and responsibilities. Some of the basic items for your plan include Who, What, Where, When, Why and How.


  • Company History and Profile
  • Organisational Structure
  • Management Profile


  • Description of Services being offered
  • Any new services planned


  • Key dates and milestones


  • Operating Locations
  • Facilities


  • Market Analysis
  • Competitor Analysis
  • SWOT Analysis


  • Concept of Service Delivery
  • Strategic Objectives, KPI’s and Actions
  • Three Year Action Plan
  • Staffing
  • Facilities
  • Physical Resources / Equipment
  • Marketing
  • Contingency
  • Governance
  • Financial

There are many great and easy to follow templates such as: business.gov.au.


A Business Plan contains information that helps the RTO to work toward the “big-picture” plan. It commonly includes the following information:

  • profit and productivity targets
  • marketing activities
  • training activities
  • cost estimates
  • time frames and deadlines

Auditors want to see continuous improvement, so how are you doing this? Have you set your planning for your RTO to ensure your business success? Are you working your plan? Is review taking place?

To ensure you have the best strategy and business planning in place for your RTO contact Merinda for a 1 day strategy session. Working on your business, not in your business.

Phone 0439 544105

RTO Business planning

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