It is important to us that we share the RTO mentor testimonials. That way you get to see the work we do, and what others think.
New RTO – Thank you from the bottom of our hearts
Thank you from the bottom of our hearts for your guidance and knowledge of RTO compliance. You made the process so easy for us, and I can say you are an excellent mentor and coach. We passed and hope we continue to do business together. Keep in touch.
Validation PD session – Liz – ASQA RTO
Hey Merinda – I have been meaning to get back to you earlier to tell you there was great feedback from the workshop that you ran for us at our RTO – the guys really liked your style and the way you could apply your knowledge to their technical knowhow. For me I really needed that direction and having been on one of your courses and now had you facilitate got the trainers in that workshop – I would have to say you are a pro at tailoring your approach the for your audience. I have had to do that a lot in my roles over the years and I always thought I was pretty good at shifting to suit the audience but I must say – even I could learn from you with the way you seamlessly talked the talked and then talked their talk if that makes sense.
I can’t thank you enough and Sam, our CEO has received the same feedback as well.
Internal Audit ASQA RTO – Jacqui
Merinda was very helpful with our internal audit in preparing for our ASQA re-registration. Merinda was very direct with her reporting and provided helpful answers to the questions raised. (Following the visit, and the subsequent Internal Audit report showing areas of gaps, the RTO was audited by ASQA and found to be compliant)
New ASQA RTO – Paul
I would like to also advise that we passed audit with no non-compliances following Merinda’s visits. Thanks for your help through this process. Merinda build good rapport with me through professionalism and solid content knowledge. I felt comfortable to talk with her. She provided sound advice which was clearly explained.
John contacted us following non-compliances using his “other consultant”
New game to play
Robert – RTO adding to scope new qualifications and CRICOS
Merinda Smith is an excellent source of up-to-date and relevant education and training information. The resources and updates provided by F4 solutions are extremely valuable to any RTO.
Fran – Accredited Course development
Many thanks to you for your professional guidance through the process. Working one’s way through the ASQA terminology to interpret what they were after was a minefield. Without your guidance it would not have been possible, let alone meeting the timeframe they imposed.
It has been a pleasure to work with you.
RTO Systems – new RTO
The policy and procedure package and associated forms provided by RTO Mentor allowed us to reach compliance between standards 3-8 inclusive. We appreciate the resources provided and the high standard.
Kind Regards Katarina
Jane – ASQA RTO compliance consulting
Merinda’s professionalism, knowledge and support documents have been exceptional
Mark – TAC compliance consulting
Merinda’s consultation takes place every second month. We currently use a Unit by Unit focus and as a small training organisation this is of huge importance to us. The RTO systems templates are easy to follow. All post consultation suggestions or recommendations are immediately followed up at our next meeting. Merinda is always prepared and even with the continual changes to the VET sector and RTO requirements. She is always aware of matters that specifically affect our core business and areas of expertise. The RTO Mentor newsletter benefits us as it contains excellent reminders and relevant references and links that we use regularly. Although our business relationship is still quite young I can see it lasting for many years to come.
RTO Systems – Initial registration
Just a quick email to let you know that our audit for registration was conducted earlier this week and we have passed it and are waiting for our number to be issued once checks and balances have been completed back in the ASQA Brisbane office.
I would like to say thank you for all the wonderful templates tools that you provided to us and these were key to major parts of gaining registration.
I would like to thank you for the services you provide even though we only used your tools and not your time I’m sure that others who have spent less time in RTO land than ourselves will appreciate all facets of your service.
RTO consultant – TAC
Thank you for getting us “up to speed” for our audit. We would like to compliment you on the approach that you took with us. You steered us in the right direction, and put a final perspective on our audit preparations. There were numerous occasions throughout the audit that your assistance and knowledge that you provided came to fore. These could have been areas the auditor may have had issues with. Yet you helped and we passed.
We found your meetings/workshops that we had very helpful in tweaking areas that were in need of the knowledge and understanding of someone who is very conversant with the AQTF and current audit processes. Your ideas and suggestions really made a lot of sense to us, and were workable for our particular organisation. You were also accepting and understanding of where we were coming from, and could adapt ideas that would be acceptable to us and the auditor. Our audit ran exceptionally smoothly and we are sure your assistance helped play a big part of this. Merinda, you are such an approachable and caring professional.
Sue and Andrew