Merinda Smith

Merinda is an RTO Business mentor, trainer and consultant with over 20 years’ experience, assisting thousands of trainers, assessors and RTO personnel. Founder of F4 Solutions and now RTO Mentor. Renowned for her down-to-earth and passionate delivery of workshops and coaching, empowering you to gain the skills, knowledge and tools you need for your RTO to meet compliance and gain business.

Feedback – a form of continuous improvement

As with all quality requirements, feedback is a key to meeting compliance. It also is a key to improving your systems and meeting the requirements of your clients. As a business owner feedback is the cheapest, most powerful, yet, a management tool that is the most under used, and one that we have at our disposal. […]

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Increased emphasis on risk for RTOs

The new National regulator; will be emphasising a risk management approach and a suite of documents as the VET Quality Framework. These documents will enable ASQA with very strong legal powers. ASQA’s regulatory approach will emphasise monitoring and investigating risk, and will target those RTOs, courses and qualifications rated as higher risk. Non‐compliance may incur

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